What Is Customer Retention and Why It Matters

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https://www.nuventraconsulting.com/post/customer-retention-meaning-what-it-is-why-it-matters-and-how-to-improve-it-now

Customer retention is key to loyalty and revenue. Retaining customers is cheaper than acquiring new ones. Industry research shows it costs five times more to acquire than to retain.

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#retention #loyalty #revenue #business

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