Cancellation journeys that are substantially harder than

Dead Internet Theory: A service can reveal its incentives by making enrollment nearly effortless and cancellation a scavenger hunt. Regulators describe this imbalance as a dark pattern when extra friction is used to discourage people from leaving.

https://switchboardtechservices.com/articles/dit-cancellation-journeys-that-are-substantially-harder-than-enrollment/

By Switchboard Tech Services · Originally published 2026-04-08

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