Fake customer-support accounts that intercept requests for

Dead Internet Theory: Public support requests can advertise exactly who is frustrated, what company they need, and when they are likely to accept help quickly. The FTC has documented scammers using fake airline-support accounts to intercept those moments.

https://switchboardtechservices.com/articles/dit-fake-customer-support-accounts-that-intercept-requests-for-help/

By Switchboard Tech Services · Originally published 2026-04-19

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