Dispute systems shaped by the platform's need to minimize

Dead Internet Theory: Large marketplaces cannot investigate every disagreement like a courtroom, so they rely on deadlines, standardized evidence, automatic case closure, and narrow appeal rules. eBay's Money Back Guarantee shows how those rules make dispute handling scalable while also creating hard edges around unusual but legitimate claims.

https://switchboardtechservices.com/articles/dit-dispute-systems-shaped-by-the-platform-s-need-to-minimize-handling-costs/

By Switchboard Tech Services · Originally published 2026-04-25

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