Abandoned-cart messages and the boundary between service and

Dead Internet Theory: Abandoned-cart reminders can help shoppers recover an unfinished purchase, but repeated automated contact rests on an uncertain inference: leaving something in a cart does not clearly say why the shopper stopped.

https://switchboardtechservices.com/articles/dit-abandoned-cart-messages-and-the-boundary-between-service-and-solicitation/

By Switchboard Tech Services · Originally published 2026-06-21

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